When it comes to communication, we can not talk about work: communication aimed at achieving the professional goals is one of the most interesting application areas. However, you can get the best results, including at work, only when you take communicative behaviors that go beyond the techniques, and communication are rooted in the identity of the subject.

The know, the pushy, the envious, the troublemaker, the spy, the lazy, indifference, detachment, isolation, the arrogant, incompetent: we could go on for very long. Who has not happened, at least once in their life, to work with someone who could "labeled" with one of these definitions?

Considering how many hours you spend working, is easily understood because the work environment is key to overall mental and physical balance. Working eight hours, if not more, per day, in an environment where interpersonal relationships are perceived, or perceived as stressful in the long run out of steam and can affect many other aspects of life. But let's order. In any job or profession, we deal daily with many contributions from the link in the head, from the customer to the public, from the supplier to the carrier. In person, by phone, e-mail. Communication is therefore a central element of the work.

It is the tool that allows us to demonstrate and let us know how to act and affect the environment. To relate to others. To know who we are, as we are, our needs. To enhance our potential and grow professionally. This, in the ideal world. Happens in the real world, however, you create conflict, misunderstandings, which in the long run, affect our perceptions of the job, our satisfaction, and also our results.

We simply highlight a basic rule: Every place has its own rules, rules which also affect communication. Know, is the first step. Who tells who, what, how, why, where they can get the noise, how to understand, how to prevent them, how to avoid them.